About Topaz Form Tracking

Topaz boasts the following features and benefits . . .
  • Organizes, manages all incoming email and web-form inquiries
  • Stores, parses messages - no retyping
  • Guaranteed message delivery in seconds
  • Easy to use response templates
  • Customer data secured and encrypted
  • Executive dashboard and management reports
  • Transfers data to legacy systems
  • Saves labor, improves morale
  • Eliminates spam
  • Affordable
And solves the following problems . .

Problem: We receive hundreds of emails and web-form inquiries each week and we're having problems managing all of them.

Solution: That's why Topaz was designed. Topaz provides an easy-to-use tool that lets you organize, manage, monitor and respond to all your incoming inquiries.

Problem: Customers don't trust email to answer their questions so they call us instead. How do we get them to use our website?

Solution: Use Topaz to provide a web-form for each potential issue. When customers see that you have gone to the trouble to provide a form for their problem they are more likely to use the form rather than send an email.

Problem: Web-forms are expensive.

Solution: Not Topaz forms. Topaz is an affordable monthly service that includes all the custom forms you need. Our basic package provides up to 50 custom forms.

Problem: Our web-form inquiries arrive via email which sometimes gets delayed or dropped.

Solution: Topaz forms do not use email. As soon as the customer submits their form it is stored securely in your Topaz database. Immediate delivery - guaranteed.

Problem: Our agents spend a lot of time retyping data from emails we receive.

Solution: Topaz form submissions are stored in a database, ready for you to examine, edit, transmit or print. Don't retype inquiries - your customer has already done the data entry for you!

Problem: Our agents cut-and-paste our prepared email responses. This takes time and sometimes there are mistakes.

Solution: Topaz provides email templates that you design. With one click, agents create an email response that includes the customer's data.

To learn more click here to download our whitepaper or contact us at:

Kaplan Communications
topaz@kapcom.com
404-633-8535